Order changes
This policy explains how cancellation requests are handled for digital products before and after access is activated.
If payment is captured but access has not been activated, support can review cancellation or correction requests.
If a learner selected the wrong product, support may help move access to the correct equivalent product where operationally possible.
Once tests, eBooks, PDFs, notes or pass features are unlocked, cancellation may be restricted because the product is digital.
Every product currently on sale is a one-time payment with no auto-renewal, so there is no subscription to cancel.
Send cancellation requests to [email protected] with the registered contact details and payment reference.
Support will review the request against product access logs and payment status.
We acknowledge a refund request within 48 hours. If the refund is approved, we initiate it within 7 working days of approval, to the original payment method.
After we initiate it, Razorpay and your bank usually take a further 5–7 working days to show the amount in your account.
Yaman Khetan, Grievance Officer — Yaman Khetan (HUF), trading as KARMSAKHA.
Email [email protected] (write "Grievance" in the subject) or call +91-78018-55075, Mon-Sat, 10:00 AM-7:00 PM IST. Post: Shop No 590-591, Kohinoor Textile Market, Surat, Gujarat 395006, India.
We acknowledge every complaint within 48 hours of receiving it and resolve it within one month of receipt. If we need more details to act, we will tell you what is missing.