KarmSakha products are digital and are unlocked after payment verification. Refunds are reviewed for the payment and delivery problems below; a change of mind after access has been delivered usually does not qualify.
A payment-error review can be requested when duplicate payment, failed delivery, wrong entitlement or a confirmed technical access failure prevented you from receiving what you paid for.
AI-verified source-cited packs additionally carry a confirmed-content-error commitment: if a question in such a pack is confirmed to be wrongly keyed or wrongly reproduced against its cited official source, that purchase is refunded under the pack's published confirmed-error policy.
When refund review may be limited
Refund review may be limited after a learner has accessed downloadable content, attempted paid tests or used a pass for multiple products.
Requests based only on change of mind, exam postponement or non-use after successful delivery may not qualify.
How to request review
Email [email protected] with order ID, registered email or phone, product name and payment screenshot if available.
Refund timelines
We acknowledge a refund request within 48 hours. If the refund is approved, we initiate it within 7 working days of approval, to the original payment method.
After we initiate it, Razorpay and your bank usually take a further 5–7 working days to show the amount in your account.
Email [email protected] (write "Grievance" in the subject) or call +91-78018-55075, Mon-Sat, 10:00 AM-7:00 PM IST. Post: Shop No 590-591, Kohinoor Textile Market, Surat, Gujarat 395006, India.
We acknowledge every complaint within 48 hours of receiving it and resolve it within one month of receipt. If we need more details to act, we will tell you what is missing.
